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Terms of Service

Koi.is (operated by Generativo Inc.) - Terms of Service

Last Updated: July 12, 2025

These Terms of Service ("Terms") govern your access to and use of the Koi.is website, application, and link shortening services (collectively, the "Service") provided by Generativo Inc., doing business as Koi.is or Koi ("we," "us," or "our"). Our contact information is:

  • Email: support@koi.is
  • Mail: 1-561 Princess St, Kingston, Ontario, K7L 1C8, Canada.

By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

1. Acceptance of Terms

Your access to and use of the Koi.is website for browsing purposes constitutes your implicit acceptance of these Terms. When you create (shorten) a link or register for an account, you will be required to affirmatively click a checkbox to indicate your express acceptance of these Terms of Service and our Privacy Policy. This action forms a binding legal agreement between you and Generativo Inc.

2. Service Description

Koi.is is a link shortening service. The "Service" we promise to provide includes the following functionalities, subject to your subscription plan:

  • Anonymous Link Creation: The ability for users to create shortened links without registering for an account. These links are anonymous, meaning they are not associated with a user account, and their statistics cannot be viewed, edited, or deleted.
  • Registered Accounts: For users with a registered account, the ability to:
    • Create and manage individual and bulk shortened links.
    • Organize links into projects.
    • View analytics related to their links and projects. The specific quotas, features, and capabilities of the Service are determined by the subscription plan you select.

3. Our Service Commitment

We are committed to the quality of our Service. We will use commercially reasonable efforts and skill to ensure the Service functions as described in Section 2. While we strive for high availability, we do not guarantee that the Service will be uninterrupted or entirely free from errors. Temporary interruptions may occur for maintenance, upgrades, or network failures. We will make reasonable efforts to provide advance notice via email or a notice on our website of any planned maintenance that is expected to cause significant downtime.

4. User Obligations

As a user of the Service, you agree to:

  • Account Security: If you create an account, you are responsible for maintaining the confidentiality of your account credentials (e.g., password) and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
  • System Integrity: You will not attempt to disrupt, compromise the security of, or otherwise misuse the Koi.is website, application, or our related systems.
  • Responsible Use: You will not engage in spamming or the excessive, automated creation of links that places an unreasonable load on our infrastructure, as determined by us in our sole discretion.
  • Compliance with Laws: You will use the Service in full compliance with all applicable local, provincial, national, and international laws and regulations.

5. Prohibited Activities

You are strictly prohibited from using the Koi.is Service to create shortened links that redirect to, contain, or promote any content related to:

  • Phishing, malware, viruses, or other malicious code or activities.
  • Spam, unsolicited commercial messages, or deceptive marketing practices.
  • Illegal activities, terrorism, or the incitement of hatred, discrimination, or violence.
  • Child sexual abuse material or any form of child exploitation.
  • Defamatory, harassing, or abusive content.
  • Infringement of third-party intellectual property rights.
  • Any other activities prohibited by law in Canada or your jurisdiction of use.

Violation of this section may result in the immediate suspension or termination of your access to the Service and the deactivation of your links. We reserve the right, but not the obligation, to report any illegal activities to relevant law enforcement authorities.

6. Intellectual Property and Content Ownership

  • Our Intellectual Property: All rights, title, and interest in and to the Service, including the Koi.is name, logo, website design, and underlying software and technology, are and will remain the exclusive property of Generativo Inc. and its licensors. You may not use our branding or intellectual property without our prior written consent.
  • Your Content: You retain full ownership of the original content and URLs that you submit to the Service ("Your Content").
  • License to Us: To enable us to provide the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, store, reproduce, modify (for formatting purposes), display, and distribute Your Content solely for the purposes of operating, developing, providing, and improving the Service. This license ends when your content is deleted from our systems.

7. Charges, Fees, and Payments

  • Anonymous and Free Accounts: Creating anonymous links is free. We may also offer a free registered account with limited features, which we reserve the right to modify or terminate at our sole discretion.
  • Subscriptions: For paid subscription plans, you agree to pay all applicable fees associated with your selected plan. Payments are processed through our third-party payment processor (Stripe). By providing a payment method, you authorize us and our processor to charge the applicable subscription fees on a recurring basis until you cancel your subscription.
  • Refunds: If you are unsatisfied with our paid Service, you may request a full refund within fifteen (15) days of your initial subscription payment. To request a refund, please contact our support team. After this 15-day period, fees are non-refundable.

8. User Rights and Data Privacy

Your privacy is paramount. Our collection, use, and disclosure of your personal information are governed by our Privacy Policy, which is incorporated by reference into these Terms. We manage your data in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). If you have a registered account, you can access and modify your personal information through your account settings.

9. Termination

  • Termination by You: You are free to stop using the Service at any time. You can terminate your account and these Terms by deleting your account from your account settings page.
  • Termination by Us: We may suspend or terminate your access to the Service, at our sole discretion, at any time and with or without notice if:
    • (a) You are in breach of these Terms, particularly Section 5 ("Prohibited Activities").
    • (b) Your use of the Service could cause a real risk of harm or loss to us or other users.
    • (c) You fail to make timely payment for your subscription.
    • (d) You have a free account that has been inactive for more than 12 months.
  • Effect of Termination: Upon termination, your right to use the Service will immediately cease. We may deactivate or delete your account and all related links and data. Sections 6, 9, 10, 11, and 12 of these Terms shall survive termination.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, GENERATIVO INC., ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF GENERATIVO INC. EXCEED THE GREATER OF ONE HUNDRED CANADIAN DOLLARS ($100.00 CAD) OR THE TOTAL AMOUNT YOU PAID US, IF ANY, IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE LIMITATIONS OF THIS SECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE.

THE LIMITATIONS OF LIABILITY SET OUT IN THIS SECTION DO NOT APPLY IN CASES OF OUR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD.

11. Indemnification

You agree to defend, indemnify, and hold harmless Generativo Inc., its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to legal fees) arising from: (a) your use of and access to the Service; (b) your violation of any term of these Terms; or (c) your violation of any third-party right, including without limitation any copyright, property, or privacy right. This defense and indemnification obligation will survive the termination of these Terms and your use of the Service.

12. Dispute Resolution

  • Governing Law: These Terms shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.
  • Informal Resolution: We want to address your concerns without needing a formal legal case. Before filing a claim against Koi.is, you agree to try to resolve the dispute informally by contacting us with a written description of the claim. We'll try to resolve the dispute informally by contacting you via email. If we can't resolve the dispute within thirty (30) days of receipt of the written notice, you or Koi.is may bring a formal proceeding.
  • Binding Arbitration: Any dispute arising from or relating to these Terms or the Service that is not resolved informally shall be resolved by binding arbitration held in Kingston, Ontario, and administered by a single arbitrator under the rules of a recognized Canadian arbitration body agreed upon by both parties. The arbitrator's decision will be final and binding.
  • Exceptions: Notwithstanding the above, either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Service, or intellectual property infringement, without first engaging in the informal resolution or arbitration process. All such actions shall be brought exclusively in the courts of competent jurisdiction in Kingston, Ontario, and you consent to the personal jurisdiction and venue of these courts.

13. Modifications to Terms

We may revise these Terms from time to time to reflect changes in the law or our Service. If a revision is material, as determined in our sole discretion, we will provide you with at least thirty (30) days' notice prior to the new terms taking effect. Notice may be provided via the email address associated with your account, an in-app notification, or a prominent notice on our website. By continuing to access or use the Service after those revisions become effective, you agree to be bound by the revised Terms.

14. General Provisions

  • Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.
  • Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire and exclusive agreement between you and Generativo Inc. regarding the Service and supersede all prior agreements, proposals, or representations, written or oral, concerning its subject matter.